Trade Terms & Conditions

Terms and Conditions

Sample Policy

All of the custom-samples are merely for product quality approval before the bulk order between the buyers and Animate International (H.K.) Ltd.
Buyers will be charged for the sample(s) and will receive our debit note for payment.
Samples are made identical to our existing products or according to the prototypes/drawings from buyers.
Custom-Sample making will be charged up to US$100.00 per item.
The Buyers prepay the samples shipment/postage before delivery. We will choose the best rate offered by the international express courier whoever serves you best and we do not send samples by freight collect under client's account.
The buyers are responsible for any import customs duty/tariff if applicable at the destination.
Sample lead-time is about one to two weeks upon receipt of the sample charge.
Sample charges are fully or partially refunded upon order confirmation from both parties. Eligible orders must be confirmed within 30 days of sample delivery and reach the purchase amount of US$5,000.00. The cost of sending samples is non-refundable.

TESTIMONIALS

"We do appreciate all your valuable efforts. I should say you are probably the most reliable supplier I have worked with in my long buying experience. And this level of honesty and reliability is rare in the market these days."
Memo Ozdogan

"Great customer service! I want to say how much I appreciate your professional guiding and your fashion sense to create my unique packaging. I have been worrying about ordering custom-made packaging in Asia for a month. I am so grateful that you are taking care of all aspects of my orders. You kick all of my worries away! love you guys"!
Cindy Rohrer

"We developed great partnership with ANIMATE for a decade. They are always turning my new ideas exactly into a better packaging. Highly recommended."
Frank W. Rose

"The entire team have high level of responsibility. This is rare and expensive in the market.
We treasure you, my reliable Hong Kong supplier.
Sally Tan

"Ordering my packaging from an eastern team with western fashion sense is the right decision I have ever made. Thank you so much"
Lorenzo

Terms and Conditions

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TESTIMONIALS